Land's End: Best customer service on the planet!
Wowee kazaam! How's this for customer service. Remember yesterday I was t'd off about having to go back to Sears to get the security tag of a pair of Land's End jeans I'd bought for our GMA appearance. Well, our friends in Wisconsin must have a Google Alert out for themselves (which is fantastic) because look at what I just got from Land's End:
I read your blog today about the experience you had at the Lands' End Shop at Sears. I sincerely apologize for the inconvenience it caused you. On behalf of Lands' End, I'd like to send you a gift card for $50 as a way of making it up to you. If you'll accept it, please send me your mailing address and I'll get it sent out right away. If you have any questions, please feel free to call me.
I am so impressed. Not only does Land's End make great quality clothing that my girls can wear without looking like they are training to entertain the ex-gov of NY, they have the best customer service I've ever encountered.
GO BUY SOMETHING FROM Land's End! (Hint, I always go to OVERSTOCKS first!)